Cancel/Change Order
Last updated: September 2026
At Pureweavestudio, we understand that you may occasionally need to cancel an order or make a correction after checkout. Because orders can move into processing shortly after they are placed, we recommend contacting our customer support team as soon as possible if you need to make a change.
This page explains when an order may be cancelled or modified, what information we need to locate your purchase, and what happens when an order has already entered processing or been shipped.
Our team will make reasonable efforts to accommodate eligible requests, but a cancellation or change cannot always be guaranteed once fulfillment activities have begun.
1. Cancellation and Change Overview
Orders are prepared for fulfillment after they are successfully placed. Once an order enters the processing or fulfillment stage, changes may no longer be possible.
| Request | General Policy |
|---|---|
| Cancel Before Processing | We will make reasonable efforts to cancel the order when the request is received before fulfillment processing begins. |
| Change Before Processing | Requests to change eligible order details may be considered before the order enters fulfillment. |
| Order Already Processing | Changes or cancellations may not be possible once preparation or fulfillment has started. |
| Order Already Shipped | The order generally cannot be cancelled or modified after shipment. Return procedures may apply instead. |
2. When to Contact Us
If you need to cancel or modify an order, contact us as soon as possible after completing your purchase. Early requests provide the greatest opportunity for our team to review the order before it moves further through the fulfillment process.
Our standard order processing schedule is designed to begin promptly. Orders received before the applicable daily cut-off may enter processing sooner, so customers should not wait until the end of the processing period to submit a request.
3. Order Processing Time
Pureweavestudio generally requires 1 business day to handle and prepare an order before shipment. During this period, an order may be reviewed, prepared, packaged, and transferred to a shipping carrier.
| Processing Detail | Information |
|---|---|
| Handling Time | 1 business day |
| Order Cut-Off | 5:00 PM EST, Monday–Friday |
| Transit Time | 2–6 business days after shipment |
| Delivery Carriers | USPS, UPS, or FedEx |
| Shipping Cost | $6.99 flat rate |
4. How to Request a Cancellation
To request cancellation, contact our customer support team with the order information necessary to identify your purchase. Requests should be submitted as early as possible and preferably before the order enters fulfillment.
Please include the following information:
- Order number.
- Name used when placing the order.
- Email address associated with the order.
- A clear request to cancel the order.
- Any additional information that may help us identify the purchase.
Once your request is received, our team will review the current order status. If the order can still be cancelled, we will process the cancellation and provide confirmation.
5. How to Request an Order Change
If you entered incorrect information during checkout, contact us promptly. Depending on the order status, we may be able to review a request involving eligible details such as the shipping address, product selection, quantity, or other order information.
Changes are not guaranteed because fulfillment may begin shortly after an order is placed. If the requested modification cannot be completed before processing, you may need to receive the original order and follow the applicable return procedure.
6. Shipping Address Changes
Customers should carefully review their shipping address before submitting an order. If an incorrect address is discovered after checkout, notify us immediately.
We will make reasonable efforts to update an address before the order is transferred to a carrier. Once an order has shipped, we may be unable to change the delivery address through our system.
7. Product or Quantity Changes
Requests to change a product, size, color, style, or quantity must be received before the order enters fulfillment. We will review the request based on the availability of the requested item and the current status of the order.
If the requested replacement product is unavailable, we may be unable to complete the change. In that situation, the original order may continue unless an eligible cancellation can still be completed.
8. Orders Already in Fulfillment
Once an order has entered fulfillment, our ability to make changes becomes limited. At this stage, products may already have been allocated, packed, labeled, or prepared for carrier pickup.
If fulfillment has begun, we may not be able to cancel or modify the order even if the shipment has not yet received a carrier tracking scan.
If cancellation is no longer possible, the customer may use the applicable return process after delivery, provided the order meets the conditions of our Return & Refund Policy.
9. Orders Already Shipped
Once an order has been handed to USPS, UPS, FedEx, or another delivery service, it generally cannot be cancelled or changed through our order system.
If you no longer want the merchandise after shipment, please wait for delivery and review the applicable return requirements. Eligible merchandise may be returned within the stated return period under our Return & Refund Policy.
10. Cancellation Confirmation
A cancellation request should not be considered completed until Pureweavestudio confirms that the order has been successfully cancelled.
If you receive an automated order or shipping notification while a cancellation request is being reviewed, the order may already have moved into fulfillment. Our support team will provide the most accurate status available at the time of review.
11. Refunds for Approved Cancellations
When an order is successfully cancelled before fulfillment and payment has already been captured, the eligible amount will generally be refunded to the original payment method.
Approved refunds are generally processed within 12 days after the cancellation is confirmed and the refund becomes eligible for processing. No refund processing fee is charged.
| Refund Detail | Policy |
|---|---|
| Cancellation Refund | Available when an eligible cancellation is successfully approved. |
| Refund Processing Time | Generally within 12 days after the refund becomes eligible. |
| Refund Processing Fee | No fee. |
| Refund Method | Generally returned to the original payment method. |
12. Refund Timing After Processing
After we initiate an approved refund, the time required for the funds to appear in your account may depend on your payment provider or financial institution.
If the refund has been confirmed by Pureweavestudio but is not immediately visible on your statement, we recommend allowing additional processing time for the payment provider to complete the transaction.
13. Duplicate Orders
If you accidentally place the same order more than once, contact us immediately with the relevant order numbers. We will review the orders and determine whether one can be cancelled before fulfillment.
If the duplicate order has already entered processing or shipment, cancellation may no longer be available and the standard return procedure may apply after delivery.
14. Incorrect Customer Information
Customers are responsible for reviewing information entered during checkout. This includes the recipient's name, shipping address, email address, selected products, quantities, and other applicable details.
If incorrect information is discovered, notify us promptly. We will attempt to assist when operationally possible, but we cannot guarantee that a correction can be made after fulfillment has started.
15. Orders With Special Circumstances
Certain orders may require additional review because of payment verification, address verification, product availability, fraud-prevention measures, or other operational considerations.
In these circumstances, processing may take longer than expected. If an order cannot be fulfilled, Pureweavestudio may contact the customer regarding available options, including cancellation and refund where appropriate.
16. Cancellation by Pureweavestudio
In limited circumstances, Pureweavestudio may need to cancel an order. Examples may include an item becoming unavailable, a pricing or listing error, inability to verify transaction information, suspected fraudulent activity, or circumstances that prevent successful fulfillment.
When an order is cancelled by us and payment has already been collected, an eligible refund will generally be issued to the original payment method.
17. Promotional or Discounted Orders
If an order includes a promotional price, discount, or other special offer, cancellation or modification may affect the original promotional terms. A replacement order may not automatically retain the same promotion if the original transaction has been cancelled.
Any applicable promotional conditions remain subject to the terms associated with the offer.
18. Changes After Delivery
Once an order has been delivered, requests to change the original order are generally handled through the return and refund process rather than the order modification process.
If you received an item that is incorrect, damaged, defective, or otherwise does not match your order, contact our support team promptly so that we can review the issue and provide the appropriate next steps.
19. Return Option When Cancellation Is Unavailable
If an order cannot be cancelled because it has already been processed or shipped, you may be able to return the merchandise after delivery if it satisfies the requirements of our Return & Refund Policy.
Our standard return window is 60 days from delivery. Customers should review the applicable return conditions before sending merchandise back.
20. Customer Support
Our support team is available to review cancellation and change requests during the following hours:
| Support Detail | Information |
|---|---|
| Support Hours | 8:00 AM – 7:00 PM EST |
| Support Days | Monday – Saturday |
| support@pureweavestudio.com |
21. What to Include in Your Request
Providing complete information helps us locate your order and evaluate the request efficiently. When contacting us, please include:
- Your order number.
- The name used during checkout.
- The email address associated with the order.
- Whether you are requesting a cancellation or a change.
- A clear description of the requested change.
- Any relevant information that may help our team review the request.
Please do not send complete payment card numbers, passwords, or other unnecessary sensitive credentials through email.
22. Processing Requests in Good Faith
We make reasonable efforts to review cancellation and change requests promptly. However, order processing can occur automatically or proceed quickly after checkout, which means that the availability of a requested change may depend on the precise status of the order when the request is received.
For this reason, customers should contact us immediately rather than assuming that an order can be modified later.
23. Contact Information
For cancellation, order modification, or other order-related questions, please contact Pureweavestudio using the information below.
Store: Pureweavestudio
Website: pureweavestudio.com
Email: support@pureweavestudio.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Address: 10 Patricia Cir, Enfield, CT 06082-5780, United States
24. Cancellation and Change Policy Summary
Pureweavestudio will make reasonable efforts to accommodate cancellation and change requests received before an order enters fulfillment. Because orders may be processed quickly, requests should be submitted as soon as possible after checkout.
Once an order is being prepared, packed, transferred to a carrier, or shipped, cancellation or modification may no longer be available. In such cases, an eligible return may be requested after delivery under the applicable Return & Refund Policy.
If an eligible cancellation is approved after payment has been collected, the refund will generally be returned to the original payment method and processed within 12 days, with no refund processing fee.