Return & Refund Policy

1. Return & Refund Overview

The following table provides a quick overview of the main return and refund terms that apply to purchases made through Pureweavestudio.

Policy Detail	Standard Terms
Return Window	60 days from the date the order is delivered
Refund Processing	Generally within 12 days after an eligible return is received and reviewed
Refund Processing Fee	No fee
Return Eligibility	Eligible items that meet the condition and timing requirements of this policy
Product Condition	Items should be unworn, unused, unwashed, undamaged, and in original condition
Return Request	Customers should contact support before sending an item back
Refund Method	Generally returned to the original payment method

2. Return Eligibility

Pureweavestudio accepts eligible return requests submitted within 60 days from the date of delivery. The merchandise must meet the applicable return conditions at the time it is received for review.

To help ensure that a return can be processed, returned merchandise should meet the following requirements:

• The return request is made within the 60-day return period.
• The item has not been worn or used.
• The item has not been washed or dry-cleaned.
• The merchandise has not been altered, tailored, repaired, or modified.
• The product is free from stains, makeup marks, strong odors, pet hair, or other signs of use.
• Original tags and labels remain attached where applicable.
• The merchandise is returned in suitable condition for inspection.
• The item is securely packaged to reduce the risk of damage during return transportation.

Items that do not satisfy these requirements may not qualify for a refund. Our team may review the circumstances and condition of the merchandise before making a final determination.

3. 60-Day Return Window

Customers have 60 days from the date of delivery to request a return for an eligible item.

Return Timeline	Details
Delivery Date	The return period begins when the order is recorded as delivered.
Within 60 Days	Customer should contact Pureweavestudio and submit the return request.
After 60 Days	The order may no longer qualify under the standard return policy.

We recommend contacting us as soon as you determine that you would like to return an item. Waiting until the final days of the return period may make it more difficult to complete the return process within the applicable timeframe.

4. Eligible Products

Pureweavestudio offers women's fashion products including Casual Dresses, Evening Dresses, and Maxi Dresses. Products may be eligible for return when they remain in their original, unused condition and the return request is submitted within the applicable 60-day period.

Customers should inspect their merchandise after delivery and contact our support team if there is an issue with the order. If an item appears to be damaged, defective, or incorrect, please contact us before returning the merchandise.

5. Items and Conditions That May Not Qualify

A return may be declined when merchandise has been used or is returned in a condition that prevents it from being reasonably inspected or resold.

Examples of conditions that may affect eligibility include:

• Visible signs of wear or use.
• Washing, dry-cleaning, or other cleaning after delivery.
• Stains, makeup, perfume, body odor, pet hair, or other contamination.
• Alterations, tailoring, repairs, or modifications.
• Damage caused after delivery through improper use or handling.
• Missing product tags or labels where they are required to identify the merchandise.
• Merchandise returned after the 60-day return period.

6. How to Request a Return

To request a return, please contact our customer support team at support@pureweavestudio.com.

To help us locate your order and review the request efficiently, please include the following information in your message:

• Order number.
• Name used when placing the order.
• Email address associated with the purchase.
• Name or description of the product you wish to return.
• Reason for the return.
• Photographs when reporting a damaged, defective, or incorrect item.

After receiving the request, our support team will review the information and provide the appropriate return instructions when the product is eligible.

7. Return Authorization and Instructions

Customers should wait for return instructions before shipping merchandise back to Pureweavestudio. This helps ensure that the returned package can be properly identified and associated with the correct order.

Return instructions may include the appropriate return address, packaging requirements, and other information necessary to complete the process.

A package sent without the requested information or to an unconfirmed location may experience delays in processing.

8. Preparing Your Return Package

Customers should package returned merchandise carefully to protect the product during transportation. Clothing should be kept clean, dry, and protected from damage.

Where possible, use the original packaging or another suitable protective package. Avoid attaching shipping labels, tape, or other materials directly to the merchandise itself.

Customers should retain the return shipment receipt and tracking information until the return has been received and the refund has been confirmed.

9. Return Shipping

Return shipping should be completed according to the instructions provided by Pureweavestudio. The appropriate return process may depend on the reason for the return and the circumstances of the order.

If an item was received damaged, defective, or incorrect, please contact our support team before arranging the return. This allows us to review the issue and provide the appropriate instructions.

Customers should not independently ship a return to an address obtained from an unrelated source. Always use the return information provided or confirmed by Pureweavestudio support.

10. Return Inspection

Once a returned package is received, the merchandise may be inspected before a refund is approved.

The inspection may include verification of the product, order information, condition, attached tags or labels, and compliance with the return requirements described in this policy.

Sending an item back does not automatically guarantee a refund. The merchandise must first meet the applicable eligibility requirements.

11. Refund Processing

After an eligible return has been received and reviewed, Pureweavestudio generally processes the applicable refund within 12 days.

Refund Stage	Estimated Timeline
Return Delivered	The returned merchandise arrives at the designated return location.
Return Review	The returned merchandise and order details are reviewed.
Refund Processing	Generally within 12 days after an eligible return is received and reviewed.
Refund Processing Fee	No refund processing fee is charged by Pureweavestudio.
Payment Provider Posting	Additional time may be required for the payment provider or financial institution to post the refund.

The 12-day period refers to Pureweavestudio's refund processing period after an eligible return has been received and reviewed. It does not necessarily represent the time required for the refunded amount to appear in the customer's bank or payment account.

12. No Refund Processing Fees

Pureweavestudio does not charge a refund processing fee for eligible refunds.

Once a return has been approved, the applicable refund is processed according to the order and payment information. Customers should note that banks, card issuers, and payment providers may have their own processing schedules after a refund has been submitted.

13. Refund Method

Approved refunds are generally issued to the original payment method used when the order was placed.

Pureweavestudio does not normally redirect refunds to a different payment method unless an alternative arrangement is specifically required and available.

Once a refund has been issued, the time required for the funds to appear in the customer's account depends on the relevant payment provider or financial institution.

14. Refund Posting Delays

After Pureweavestudio processes a refund, the transaction may require additional processing by the customer's bank, card issuer, or payment provider.

If the refund does not appear immediately, customers should allow additional processing time and review their payment account. If the refund remains unavailable after a reasonable period, please contact our support team so we can help confirm the status.

15. Damaged Items

If an item arrives damaged, please contact Pureweavestudio as soon as possible after delivery. Do not discard the merchandise or its original packaging before the issue has been reviewed.

Please provide your order number, a description of the damage, and clear photographs showing the affected area and, where appropriate, the packaging in which the product arrived.

Our support team will review the information and provide further instructions based on the circumstances of the order.

16. Defective Merchandise

If you believe a product has a manufacturing defect or another significant issue that was present before normal customer use, contact us promptly so the matter can be reviewed.

Customers should provide a clear description of the issue and photographs where they help demonstrate the problem. Please retain the affected product until Pureweavestudio has completed its review and provided further instructions.

17. Incorrect Item Received

If the product received does not match the item shown on your order confirmation, please contact support@pureweavestudio.com before returning the merchandise.

Our team will verify the order information and help determine the appropriate next step. Customers should keep the incorrect item in its original condition while the matter is being reviewed.

Photographs of the received product, packaging, and shipping label may be requested when necessary to verify the issue.

18. Exchanges

If you would prefer another size, color, or style, please contact Pureweavestudio support to determine whether an exchange option is available.

Exchange availability may depend on product availability and the specific circumstances of the order. If an exchange cannot be arranged, an eligible return and refund may be available according to the terms of this policy.

19. Returns for Personal Preference

Eligible merchandise may be returned within the 60-day return period when the reason relates to personal preference, provided the item remains in acceptable return condition.

Examples may include deciding that a particular style is not suitable, choosing a different product, or determining that an item does not meet personal expectations.

Regardless of the reason for the return, the merchandise must satisfy the condition requirements and the return request must be submitted within the applicable return window.

20. Returns After 60 Days

The standard return period is 60 days from the date of delivery. Requests submitted after this period may not qualify under the standard return policy.

If an unusual circumstance prevented a customer from submitting a request within the stated timeframe, the customer may contact our support team and explain the circumstances. Any exception is subject to review and is not guaranteed.

21. Partial Returns

When an order contains multiple products and only certain items are returned, the refund will generally apply only to the eligible products that have been received and approved for return.

Each returned item may be reviewed individually. If one item meets the requirements while another does not, the refund may be processed only for the qualifying merchandise.

22. Customer Responsibilities

Customers are responsible for reviewing their merchandise after delivery and contacting Pureweavestudio within the applicable return period if a return is needed.

Customers are also responsible for:

• Providing accurate order information when requesting a return.
• Submitting the return request within the 60-day return period.
• Following the return instructions supplied by Pureweavestudio.
• Packaging merchandise appropriately for return transportation.
• Retaining return shipment tracking information until the matter is resolved.
• Keeping returned merchandise in eligible condition before it is shipped.

23. Contact Information

If you have questions about our return requirements, return eligibility, refund status, damaged merchandise, incorrect items, or any other return-related matter, please contact Pureweavestudio support.

24. Policy Summary

Pureweavestudio provides a 60-day return period for eligible merchandise, beginning from the date the order is recorded as delivered. Returned products should be unworn, unused, unwashed, undamaged, and in their original condition, with applicable tags and labels included.

Customers should contact Pureweavestudio before sending merchandise back and follow the return instructions provided by our support team. This helps ensure that the returned package can be properly identified and processed.

Once an eligible return has been received and reviewed, Pureweavestudio generally processes the refund within 12 days. There is no refund processing fee. Refunds are generally issued to the original payment method, while the time required for the funds to appear in the customer's account may depend on the relevant payment provider or financial institution.

For assistance with any return or refund matter, please contact support@pureweavestudio.com. Our support team is available from 8:00 AM – 7:00 PM (EST), Monday – Saturday.